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How might we.
The Idea.
How might we create a more personalized, engaging, and helpful experience for Ticketmaster customers?
Develop an AI chatbot assistant that imitates celebrities to engage with customers, assist with ticket purchases, and provide personalized recommendations for trips and event planning. Additionally, incorporate anti-bot software and ensure transparency by clearly explaining all cost-related information.
TICKETMASTER
UX DESIGN · 2023
Leverage insights into human factors to create or redesign products and services, enhancing the overall experience for users and customers.
Featured on Professor Mclean Donnelly's Talk in AI conference!
Group Project Completed with Guy Cassieri
Role: UX Research, UI Design & Prototyping
Want to learn more about this project?
Check out the full process book!
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